The technician's mobile app.
Technicians check the work orders assigned to them, carry them out and document them from the Android mobile app. The manager follows progress in MatxFlow.
What the technician sees when opening the app.
The schedule depends on the date viewed and on the actual state of the work orders, not just their planned date.
Today
Tickets scheduled or loaded for the day and not yet started, work orders in progress or paused, and those completed during the day.
A past day
Only the tickets whose work was completed that day.
An upcoming day
Tickets scheduled or loaded for that day.
Work completed early
A ticket completed before its planned date does not reappear on the following days.
The statuses shown in the app.
Each ticket in the schedule carries a status that tells the technician where it stands.
Scheduled
A work date has been set.
Loaded
The ticket has been synchronized with the mobile app.
In progress
The technician has started the work order.
Paused
The work has been temporarily interrupted.
Completed
The technician has finished the work. Validation and closure of the ticket come next.
What the technician records in the field.
The manager follows progress in MatxFlow as the technician moves forward.
Start, pause and finish
Each step is time-stamped, which separates working time, break time and elapsed time.
Work order form
Findings, measurements, photos, files and signature, according to the form set up for that type of work order.
Consumables
The consumables used and their quantities.
See the mobile app in a demo.
We show you today's schedule, starting a work order, the form and finishing the work from the technician's side.